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Communication in Business
  Großes Bild
 
Communication in Business
von: Birgit Pawelzik
De Gruyter Oldenbourg, 2009
ISBN: 9783486590494
241 Seiten, Download: 3295 KB
 
Format:  PDF
geeignet für: Apple iPad, Android Tablet PC's Online-Lesen PC, MAC, Laptop

Typ: B (paralleler Zugriff)

 

 
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Inhaltsverzeichnis

  TABLE OF CONTENTS 6  
  INTRODUCTION 10  
  UNIT 1 BASICS I WRITING BUSINESS LETTERS 13  
  UNIT 2 BASICS II WRITING EMAILS 20  
  UNIT 3 BASICS III USING COMMON PHRASES 22  
  UNIT 4 MAKING SUCCESSFUL PHONE CALLS 26  
  UNIT 5 MAKING ARRANGEMENTS 35  
  UNIT 6 WELCOMING BUSINESS PARTNERS 39  
  UNIT 7 MAKING AN ENQUIRY 45  
  UNIT 8 SUBMITTING AN OFFER 53  
  UNIT 9 PLACING AN ORDER 71  
  UNIT 10 OBTAINING CREDIT INFORMATION 79  
  UNIT 11 CONFIRMING AN ORDER 90  
  UNIT 12 ARRANGING A SHIPMENT 99  
  UNIT 13 EFFECTING PAYMENT 110  
  UNIT 14 SENDING A DELIVERY REMINDER 118  
  UNIT 15 MAKING COMPLAINTS 127  
  UNIT 16 DEALING WITH COMPLAINTS 136  
  UNIT 17 SENDING A PAYMENT REMINDER 144  
  UNIT 18 DEALING WITH FAIRS 155  
  UNIT 19 TRAVELLING ON BUSINESS 165  
  UNIT 20 WRITING MISCELLANEOUSCORRESPONDENCE 173  
  UNIT 21 APPLYING FOR A JOB 182  
  UNIT 22 PRESENTING IN ENGLISH 196  
  UNIT 23 CONDUCTING A MEETING 207  
  GLOSSARY 217  
  DEVELOPMENT IN WRITTENCOMMERCIAL CORRESPONDENCE 224  
  DIFFERENCES IN BRITISH ENGLISH ANDAMERICAN ENGLISH 226  
  COMMON ABBREVIATIONS IN FOREIGN TRADE 228  
  BIBLIOGRAPHY 229  


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